Last updated: 30 August 2026
We want you to be satisfied with what you buy from America’s Commerce Corps. This policy sets out when you can cancel, when we refund, and how to ask. It forms part of our Terms & Conditions.
Different products work differently, so please find the one you bought.
Data Diamonds reports
Reports are researched and prepared to order, so the position depends on how far the work has gone.
- Before we begin work — cancel for a full refund, no questions asked. Write to us as soon as you can.
- After work has begun but before delivery — we will refund the portion of the fee representing work not yet done. We will tell you what that is before processing it.
- After delivery — because the report is bespoke and cannot be returned, we do not offer a refund as a matter of course.
If a delivered report is wrong, we will put it right. If it contains a factual error, omits something we agreed to cover, or does not match what you ordered, tell us within 30 days of delivery and we will correct and re-issue it at no charge. If we cannot correct it to a reasonable standard, we will refund it in full.
Townica subscriptions
- Within 14 days of a new subscription — cancel for a full refund, provided you have not published a listing. If you have, we will refund on a pro-rata basis for the unused part of the term.
- At any time — cancel from your dashboard or by writing to us. Your listing stays live until the end of the term you have paid for, and the subscription does not renew.
- After a renewal has been charged — if you did not intend to renew and tell us within 14 days of the charge, we will refund it in full and close the subscription.
We do not otherwise refund part-used terms. Cancelling stops the next payment; it does not shorten the current term.
Sprocket — printed publications
- Within 30 days of delivery — return it in resalable condition for a full refund of the purchase price. You pay return postage unless the item arrived damaged or we sent the wrong thing, in which case we cover it.
- Damaged or incorrect items — tell us within 14 days of delivery and we will replace the item or refund it in full, whichever you prefer.
Write to us before returning anything so we can give you the address and note your order.
Sprocket — digital materials
- Before you download or access it — cancel for a full refund.
- After you have downloaded or accessed it — we do not refund digital materials, because they cannot be returned.
The exception is if the file is faulty, will not open, or is not what was described. Tell us within 30 days and we will fix it or refund you in full.
How to ask
Write to info@accprogram.com with your order number and what you would like us to do. We will acknowledge within two business days and tell you where you stand.
How refunds are paid
Refunds go back to the original payment method. Once we process a refund it is usually with you in five to ten business days, depending on your bank — that part is outside our control.
If something has gone wrong
Please talk to us before raising a chargeback with your bank. A chargeback takes weeks and locks the funds up while it runs; an email to us usually resolves the same problem in a day or two. We would much rather fix it.
Contact
America’s Commerce Corps
42 North Main Street
Bel Air, MD 21014
info@accprogram.com